Shipping policy
Here you go — copy and paste this into your Shopify Shipping Policy page:
SHIPPING POLICY
This policy applies to all ALION Skincare and NeutriHerbs product orders placed through Derma Skin Clinic.
What We Ship We ship ALION Skincare products and NutriHerbs products to customers across Uganda, East Africa, and internationally.
Delivery Destinations
We deliver to the following locations:
- Kampala, Uganda — via SafeBoda courier
- Upcountry Uganda — via bus courier
- East African Countries (Kenya, Tanzania, Rwanda, Burundi, South Sudan) — via courier
- UAE (United Arab Emirates) — via DHL
- Other International Destinations — via DHL
🕐 Delivery Timeframes
| Destination | Estimated Delivery Time |
|---|---|
| Within Kampala | 1 – 3 business days |
| Upcountry Uganda | Up to 3 business days |
| East African Countries | Up to 3 business days |
| UAE & International (DHL) | Approximately 7 business days |
Delivery times are estimates and may vary due to courier delays, weather, or other factors beyond our control.
Delivery Costs
Delivery fees vary depending on your location and will be communicated to you at the time of order. We do not currently offer free delivery. All delivery charges are the responsibility of the customer.
Order Processing
Orders are processed during our working hours: Monday to Saturday, 9:00 AM – 6:00 PM. Orders placed outside of working hours will be processed the next working day.
Returns — Damaged or Wrong Items
If you receive a damaged or incorrect product, you may return it under the following conditions:
- The return must be reported to us within a reasonable time of receiving your order.
- Items must be unused and in their original packaging where possible.
- Returns can be sent back via courier or dropped off in person at our clinic.
- Return shipping costs are the responsibility of the customer.
- Once we receive and inspect the returned item, we will process a replacement or refund at our discretion.
To initiate a return, contact us on: WhatsApp: +256 782 932 937 | Phone: +256 750 606 061
📍 Clinic Address F1-12, Block C, Ntinda Complex, Ntinda, Kampala, Uganda Monday – Saturday: 9:00 AM – 6:00 PM
For any shipping enquiries, feel free to reach out to us via WhatsApp or phone and our team will assist you promptly.
