At Derma Skin Clinic, we strive to provide high-quality skincare products and services to meet your needs. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- Returns must be made within 2 days of the purchase date.
- Proof of purchase (receipt or order confirmation) is required.
- For hygiene and safety reasons, opened or used skincare products cannot be returned.
Exchanges
- If you receive a damaged or defective product, please contact us within 48 hours of receiving your order.
- We will exchange the item for the same product or offer store credit if the product is out of stock.
Refunds
- Refunds are only applicable for defective or incorrect products.
- Once your return is approved, a refund will be processed to your original payment method within 5–7 business days.
- Shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned or refunded:
- Used or opened products
- Customized or personalized skincare treatments
- Gift cards
How to Initiate a Return
To start a return, please contact us at:
📧 Email: info@dermaskinclinicug.com
📞 Call: 0750606061
Include your order number, product details, and reason for return. Our team will guide you through the process.
Thank you for choosing Derma Skin Clinic. We value your trust and satisfaction!